What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality management.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Assist in resolving guest complaints or concerns with professionalism and courtesy.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for guests.
- Promote hotel amenities and services to enhance guest experience.
- Uphold high standards of phone etiquette when responding to calls or taking reservations.
- Support guest relations initiatives to foster repeat business and positive reviews.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel management practices is an advantage.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Multilingual abilities are a plus, enhancing guest interactions with diverse clientele.
- Proficient in using computer systems for reservations and managing front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Utica, NY 13502 (Required)
Ability to Relocate:
- Utica, NY 13502: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
