What are the responsibilities and job description for the Hotel Front Desk Agent position at Vernon Downs?
JOB DESCRIPTION SUMMARY:
Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provide excellent guest service to both internal and external guests.
- Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
- Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
- Responds to guest requests, complaints or inquiries courteously and promptly.
- Enters changing reservation information into computer system.
- Posts charges to guest accounts and processes payment of accounts.
- Ensures a maximum level of service and satisfaction is achieved and maintained.
- Operates Hotel switchboard and/or PBX.
- Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival'departure, check-in, check-out, cancellation policy, credit card & payment requirements.
- Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.
- Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
- All other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in Hotel Management preferred.
