What are the responsibilities and job description for the Hotel Front Desk Agent (Part-time, overnight) position at Vernon Downs?
Hotel Front Desk Agent
Friday and Saturday, 11pm to 7:30am.
Front desk agent job description summary:
The front desk agent is responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.
Essential duties and responsibilities of the front desk agent include the following:
- Provides excellent guest service to both internal and external guests.
- Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
- Responds to guest requests, complaints or inquiries courteously and promptly.
- Operates Hotel switchboard and/or PBX.
- Creates reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.
- Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
- All other duties as assigned to the front desk agent.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Previous Hotel/Motel experience preferred. The front desk agent must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- 401(k) matching
- Employee discount
Schedule:
- 8 hour shift
- Weekends only
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Salary : $16
