What are the responsibilities and job description for the Housekeeping Supervisor/Inspector position at Hampton by Hilton?
- Bilingual
- Supervises Housekeeping Operations and Budgets.
- Assigns rooms to Room Attendants
- Prioritizes cleaning of rooms and public areas.
- Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
- Performs property walks.
- Maintains positive communication with the Front Desk
- Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.
- Inventories stock and performs ordering to ensure adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Uses all available on-the-job training tools to train new housekeeping team members and provides follow-up training as necessary. Trains and maintains adequate certified trainers.
- Participates in scheduling employees to business demands and tracking employee time and attendance.
- Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to standard operating procedures
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Provides regular feedback to employees
- Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent guest service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $17 - $18
