What are the responsibilities and job description for the Front Desk position at Hampton Inn Amarillo West?
We’re looking for a Front Desk Receptionist to assist guests with their overnight requests and balance accounts from the day shift. Front Desk Receptionist responsibilities include checking in guests, handling their requests and taking reservations. The Front Desk Receptionist also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
Skills
- Proven experience as a Front Desk Receptionist or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $11 - $12