What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Hampton Inn & Suites?
About us
Hampton Inn and Hampton Inn & Suites is a small business in Pinedale, WY. We are professional, and our goal is to Provide a safe and friendly enviroment..
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries and provide information about the hotel's facilities and services
- Handle guest complaints or concerns, escalating as necessary to ensure guest satisfaction
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts, payments, and reservations
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
Qualifications:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to build rapport with guests
- Proficient in using phone systems and other office equipment
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of guest relations principles and practices
If you are a friendly, customer-focused individual who enjoys providing exceptional service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply now!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15