What are the responsibilities and job description for the Part Time Night Auditor position at Hampton Inn and Suites Boerne, Texas?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position requires a strong focus on customer service, attention to detail, and the ability to manage various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in guest accounts.
- Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Prepare and distribute reports related to occupancy, revenue, and other key metrics.
- Assist guests with check-ins and check-outs during the night shift.
- Maintain front desk operations, ensuring all areas are clean and organized.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that arise.
- Uphold hotel policies and procedures while maintaining a friendly environment for guests.
Requirements
- Previous experience in a hotel or resort setting is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations.
- Familiarity with night audit processes is an advantage.
- Excellent communication skills, both verbal and written.
- Bilingual candidates are encouraged to apply to enhance guest services.
- Ability to work independently during overnight shifts while managing multiple tasks effectively.
- Proficiency in front desk operations and hospitality software is a plus.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Part-time
Pay: $15.00 - $15.50 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k) matching
- Free parking
- Life insurance
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Ability to Commute:
- Boerne, TX 78006 (Required)
Ability to Relocate:
- Boerne, TX 78006: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16