What are the responsibilities and job description for the Night Auditor (Part Time) position at Spark by Hilton?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain services, amenities, and local attractions to assist guests effectively.
- Operate phone systems with excellent phone etiquette to manage incoming calls and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Assist in coordinating special requests or arrangements for guests as needed.
Experience
- Previous experience in a front desk or guest relations role within the hospitality industry is preferred.
- Familiarity with Hilon's PEP is an advantage.
- Multilingual or skills are highly desirable to enhance guest communication.
- Strong interpersonal skills with the ability to build rapport with diverse guests.
- A background in hospitality management or related fields is beneficial but not mandatory.
Join our team and be part of an exciting environment where you can grow your career in the hospitality industry while delivering outstanding service to our valued guests!
Job Types: Full-time, Part-time
Pay: $11.50 - $13.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
Ability to Commute:
- Selma, TX 78154 (Required)
Ability to Relocate:
- Selma, TX 78154: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $14
