What are the responsibilities and job description for the Guest Service Representative/Front Desk position at Hampton Inn Ashland City?
Job Overview
We are the Hampton Inn by Hilton in Ashland City and looking for talented individuals to join our Guest Service team. If you are interested, please apply and join the amazing team for Hampton Inn Ashland City!
Responsibilities
- Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments
- Checks in and out guests of the hotel and ensures their method of payment and final bills are correct
- Making reservations on the phone or in person using the hotels reservation flow chart
- Gives directions and general information to the guest about the local area
- Takes in and gives out cash from a cash drawer that is balanced after each shift
- Follows proper internal controls established by the Front Desk Manager and General Manager
- Responds promptly to any guest inquiries or complaints
- Offer alternate solution if guest demand cannot be met
- Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language and never displaying anger
- Take initiative to speak to a guest first
- Acknowledges every guest with eye contact & a smile or greeting
- Other duties as assigned
Experience
- Previous experience in front desk operations or guest services is preferred.
- Familiarity with hospitality management software is a plus.
- Strong customer service skills with an emphasis on guest relations.
- Walking and standing throughout shift (approximately 8 hours)
- some bending, lifting and carrying
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $13
