What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn Ashtabula?
Front Desk Agent/Night Auditor (two, 3:00 pm to 11:00 pm shifts and two, 11:00 pm to 7:00 am shifts)
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Perform night audit duties as required
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using hotel management software and phone systems
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Ability to remain calm under pressure and handle difficult situations with tact
- Knowledge of local attractions, restaurants, and transportation options
- Fluency in multiple languages is a plus
If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Overnight shift
Work Location: In person
Salary : $12 - $13