What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn Atmore?
Job Overview:
We are seeking a skilled Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations and bookings
- Manage phone calls and reservations
- Process payments and maintain guest accounts
- Resolve guest complaints promptly and efficiently
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Proficiency in using phone systems and hotel software
- Ability to multitask and prioritize tasks effectively
- Bilingual skills are a plus
- Previous experience in a front desk or hospitality role preferred
- Knowledge of night audit procedures is advantageous
If you are passionate about delivering outstanding guest service in a fast-paced environment, we would love to hear from you. Join our team and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Work Location: In person
Salary : $11 - $13
