What are the responsibilities and job description for the Front Desk Associate position at Mobile Ob-Gyn?
General Purpose of Job:
To check patients in and out and schedule appointments in a courteous and efficient manner.
Essential Duties and Responsibilities include the following, other duties may be assigned:
· Greet patients with eye contact and a smile.
· Quickly and accurately check patients in and out utilizing the designated protocol for each appointment type/situation.
· Efficiently hand patients off to other departments as needed – insurance, clinical, etc.
· Communicate effectively via phone and messaging to other departments.
· Determine future scheduling needs of patients per her doctor’s orders.
· Fulfill all closing duties on assigned late night.
· Accurately complete all sidework in a timely manner.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Education and/or Experience:
High School Diploma or GED/On-the-job training
Language Skills:
Ability to read and interpret fee tickets, appointment schedules, instructions, etc. Ability to effectively speak to patients and respond to their questions.
Mathematical Skills:
Ability to add, subtract, multiply and divide whole numbers. Ability to compute charge totals and patient responsibility amounts. Ability to count money.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to interpret patient fee tickets.
Physical Demands:
Ability to sit or stand for long periods of time. Ability to walk patients to physician workstations, mammography and ultrasound department, etc.
Work Environment:
Moderate noise (copier, printers, telephones, multiple conversations)
Additional Information:
Courteous manner and pleasant personality is required.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $12 - $15