What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn Auburn?
Job description
We are looking for Front Desk Associate that will float between our two hotels as needed to serve as our guests’ first point of contact and manage all aspects of their accommodation. MUST HAVE OPEN AVAILABILITY. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with computers
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $13 - $15
