What are the responsibilities and job description for the Front Office Manager position at Hampton Inn Auburn?
Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our hotel’s front desk. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences. This role requires a proactive approach to managing guest relations, ensuring smooth front desk operations, and maintaining high standards of hospitality.
Responsibilities
- Supervise and coordinate front desk activities, ensuring efficient guest check-in and check-out processes.
- Manage guest relations by addressing inquiries, resolving complaints, and providing personalized service to enhance the guest experience.
- Oversee the scheduling and training of front desk staff, fostering a positive work environment that encourages teamwork and excellence in customer service.
- Maintain accurate records of room availability, reservations, and billing information.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded and balanced.
- Implement hotel policies and procedures to maintain high standards of service quality.
- Collaborate with other departments to ensure seamless communication and coordination for guest services.
- Utilize phone systems effectively to manage incoming calls and assist guests promptly.
- Monitor performance metrics related to guest satisfaction and take corrective actions when necessary.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of front desk operations, including guest services and night audit processes.
- Excellent customer service skills with a focus on enhancing guest relations.
- Proficiency in using hotel management software and phone systems.
- Bilingual abilities are a plus, enabling effective communication with diverse guests.
- Strong leadership qualities with the ability to motivate and develop team members.
- Attention to detail and organizational skills to manage multiple tasks efficiently.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a dedicated team in a dynamic hospitality environment!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Rotating weekends
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Auburn, IN 46706 (Required)
Ability to Relocate:
- Auburn, IN 46706: Relocate before starting work (Required)
Work Location: In person
