What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton Inn Brannon Crossing?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Hotel Front Desk Clerk will play a vital role in creating a welcoming atmosphere for our guests.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest inquiries, complaints, and requests promptly and effectively to ensure satisfaction.
- Perform night audit duties as required, balancing accounts and preparing reports for management.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Utilize phone systems to manage incoming calls, take messages, and assist guests with inquiries.
Experience
- Previous experience in hotel management or guest services is preferred but not required.
- Familiarity with hospitality management principles is a plus.
- Strong phone etiquette skills are essential for effective communication with guests.
- Experience with night audit procedures is beneficial for those applying for overnight shifts.
Join our team as a Hotel Front Desk Clerk where you can showcase your hospitality skills while providing outstanding service to our valued guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Nicholasville, KY 40356 (Required)
Work Location: In person
Salary : $13 - $15