What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton Inn by Hilton Cullman?
Must be able to work 3rd shift and some 2nd shifts.
Overview
We are seeking a friendly and professional Front Desk Agent to join our team . The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls and respond to guest inquiries regarding hotel services, reservations, and local attractions.
- Handle guest complaints or concerns with professionalism and empathy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Assist in managing billing and payment processes accurately.
- Support front desk operations by maintaining cleanliness and organization of the reception area.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong guest relations skills with a focus on providing excellent customer service.
- Familiarity with phone systems and hotel management software is a plus.
- Excellent verbal communication skills with a friendly demeanor.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong attention to detail and organizational skills.
- A positive attitude and the ability to work well in a team-oriented environment.
Join us in creating memorable experiences for our guests while being part of an enthusiastic team dedicated to excellence in hospitality!
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 16 – 30 per week
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Night shift
- On call
Experience:
- Hospitality: 1 year (Required)
Ability to Commute:
- Cullman, AL 35058 (Required)
Work Location: In person
Salary : $15
