What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn by Hilton Hanover?
Guest Service Representative/ Front Desk Agent
Employee Travel Discounts within all of the Hilton Brand
Our company offers paid vacation within your first year
Online hospitality training
Evaluations with potential pay increases in your first 90 Days and at 1 year
Scope: Our Guest Service Agents are responsible for attending to the needs of guests, especially during the check-in and check-out process. This position reports directly to the Front Desk Manager. Preference will be given to those with prior Hilton/Hampton experience or hotel background.
Major Responsibilities:
Operating the Hilton PEP Property Management System (PMS) including checking in guests and checking out guests correctly. Hilton online training will be provided.
Ability to operate a computer to access extensive Hilton training online. Make, change, or delete reservations in the PMS.
Respond to the needs of hotel guests. Provide friendly and efficient, great customer service to insure guest satisfaction.
Operate hotel phone system.
Must be able to multitask and be creative in problem solving skills
Complete all paperwork requirements for the front desk
Communicate effectively between departments to insure a smooth operation
Maintain daily logs at front desk and meeting room reservation book.
Balance shift work and cash at end of shift or prior to running audit.
2nd Shift/ Night Audit training. day of the week flexibility
Perform other duties that may be assigned by a supervisor.
Be a team player, support and assist fellow employees
Maintain a positive attitude at all times for guests and coworkers
Job Type: Part-time
Pay: Up to $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
Work Location: In person
Salary : $15