What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton?
Job description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation from 3pm-11pm. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Must be able to get a Mast 12 permit.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Selling items from the Suite Shop (canidate must be 21 years old or older)
- Will also help in other areas of the hotel as needed.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $16.28 - $16.50 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $16 - $17
