Demo

Front Desk Agent

Hampton Inn by Hilton
Youngstown, OH Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 3/20/2025

Job Overview
As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Duties
- Greet guests upon arrival and check them in/out efficiently
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area

-Assist other departments during downtime
- Assist with night audit procedures when required

Experience
- Previous experience in hospitality or hotel management is preferred
- Proficiency in phone systems and phone etiquette
- Strong guest relations skills
- Multilingual abilities are a plus for assisting international guests
- Bilingual proficiency is advantageous for effective communication with diverse guests

Job Types: Full-time, Part-time

Pay: $12.00 - $13.50 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

Ability to Commute:

  • Youngstown, OH 44514 (Required)

Ability to Relocate:

  • Youngstown, OH 44514: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14

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