Front Desk Guest Services Representative

Front Desk Guest Services Representative

A Guest Service Representative is responsible for attending to the needs of guests, especially during the check-in/check-out processes.

Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation, ultimately setting the tone for a guest to have an enjoyable and memorable stay.

Responsibilities

· Manage online and phone reservations, including providing information about hotel rooms, rates and amenities

· Welcome guests upon their arrival and perform all check-in tasks

· Register guests, collecting necessary information (like contact details and exact dates of their stay) and assigning rooms

· Provide information to the guests about the local area, like directions, restaurant recommendations, event info and things to do

· Check out guests and provide accurate receipts for their stay

· Change guest information in the computer system, like posting charges to guest accounts, processing payments and making necessary corrections to guest accounts

· Respond to and resolve guests’ complaints in a timely and professional manner

· Work with our housekeeping and maintenance staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Upsell additional facilities and services, when appropriate

· Maintain daily logs for communicating information to other shifts

· Balance shift work and cash drawers at the end of a shift

Skills

· Work experience as a Hotel Front Desk Agent, receptionist or similar role is preferred

· Customer service mindset

· Excellent communication and organizational skills

· Ability to work with all personality types

· Ability to multitask in a fast-paced environment

Hampton Inn Canal Park provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.'
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Work Remotely

• No

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• This position requires that you can successfully pass a a standard drug screen and a basic background check. If you have questions or need clarification on these requirements, please call 218.720.3000 for more information.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $18