What are the responsibilities and job description for the Hotel Front Desk Agent 3PM-11PM position at Hampton Inn Fishkill?
**Job Title: Hotel Front Desk Agent (3 PM - 11 PM Shift)**
**Location:** Hampton Inn Fishkill , NY
**Position Type:** Full-Time / Part-Time
**Reports To:** Front Office Manager
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**Job Summary:**
We are seeking a friendly and detail-oriented Hotel Front Desk Agent for our evening shift from 3 PM to 11 PM. The ideal candidate will provide excellent customer service, ensure smooth check-in and check-out processes, respond to guest inquiries, and maintain the front desk area in a welcoming manner. This role necessitates strong communication skills, problem-solving abilities, and a passion for hospitality.
**Key Responsibilities:**
- **Guest Services:**
- Welcome guests upon arrival with a warm and professional demeanor.
- Provide timely and courteous assistance to guests during check-in and check-out procedures.
- Address guest inquiries, requests, and concerns promptly and efficiently.
- **Reservation Management:**
- Manage room bookings and reservations using the hotel’s property management system (PMS).
- Process cancellations, modifications, and special requests as needed.
- **Billing and Payments:**
- Prepare and present accurate bills to guests upon check-out.
- Process payments and handle cash transactions, ensuring adherence to hotel policies.
- **Communication:**
- Collaborate with housekeeping and maintenance teams to address guest needs and room availability.
- Communicate effectively with the management regarding guest feedback and any issues that arise.
- **Safety and Security:**
- Ensure the safety and security of guests and hotel property.
- Manage key control procedures and monitor access to guest areas.
- **Administrative Tasks:**
- Maintain a clean and organized front desk area.
- Perform administrative duties including filing, record-keeping, and handling correspondence.
- **Customer Engagement:**
- Promote hotel amenities and services to guests.
- Assist guests with local recommendations, directions, and bookings (e.g., dining, transportation, attractions).
**Qualifications:**
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Proven experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and hotel software (PMS experience preferred).
- Strong organizational skills and attention to detail.
- Ability to multitask and handle high-pressure situations calmly and effectively.
- Must be available to work evenings, weekends, and holidays.
**Physical Requirements:**
- Ability to sit or stand for extended periods.
- Must be able to lift and carry up to 20 pounds.
**What We Offer:**
- Competitive pay and benefits package.
- Opportunities for growth and career advancement within the company.
- A positive and supportive work environment.
If you have a passion for hospitality and a desire to create memorable experiences for our guests, we encourage you to apply for the Hotel Front Desk Agent position. Join our team and contribute to our mission of providing exceptional service!
**To Apply:** Please send your resume and a cover letter to [Contact Email/Link to Application Portal].
Hampton Inn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
