What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Howard Johnsons Newburgh?
Job Summary:
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling.
Job Duties:
- Train new front desk agents/
- Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory.
- Assist with Inventory for breakfast, housekeeping and laundry
- Performs other duties as assigned.
- Qualifications:
- High school diploma or equivalent
- Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred. Superior customer service and public relations skills.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 32 – 48 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
Education:
- Associate (Preferred)
Experience:
- Hotel experience: 2 years (Required)
- Front Desk Supervisor / Manager: 2 years (Required)
- Wyndham Hotels: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Relocate:
- Newburgh, NY 12550: Relocate before starting work (Required)
Work Location: In person
Salary : $17