What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton Inn Greenfield?
Duties:
- Perform night audit functions, including reviewing and balancing daily transactions, preparing reports, and reconciling accounts
-Front desk agent -11pm-7am/3pm-11pm
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and respond to guest inquiries with excellent customer service
- Handle guest complaints or issues and resolve them promptly
- Assist with guest check-outs and provide accurate billing information
- Maintain accurate records of guest interactions and transactions
- Ensure the safety and security of the property during the night shift
- Monitor and respond to any emergencies or incidents that may occur
- Collaborate with other hotel staff to ensure a smooth operation during the night shift
Requirements:
- Previous experience in customer service, preferably in a hospitality setting
- Bilingual or multilingual skills are highly desirable
- Knowledge of front desk operations and hotel procedures
- Strong phone etiquette and ability to handle phone systems effectively
- Excellent communication skills, both verbal and written
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in using computer systems and software for data entry and report generation
- Ability to work independently with minimal supervision
- Flexibility to work night shifts, including weekends and holidays
We offer competitive pay rates, opportunities for career advancement within the hospitality management field, and a supportive work environment. If you have a passion for providing exceptional customer service and enjoy working in a hotel setting, we encourage you to apply for the Night Auditor or front desk position.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14 - $16
