What are the responsibilities and job description for the Front Office Supervisor position at Hampton Inn massillon?
Overview
We are seeking a dedicated and experienced Front Desk Manager to oversee the daily operations of our front desk team at our focus service hotel. The ideal candidate will possess a strong background in hotel management and customer service, ensuring that all guests receive exceptional hospitality from check-in to check-out. This role requires a proactive leader who can effectively manage guest relations and maintain a welcoming environment.
Duties
- Supervise front desk staff, ensuring efficient operations and high-quality guest service.
- Manage guest check-in and check-out processes, addressing any inquiries or concerns promptly.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Handle reservations, cancellations, and modifications using hotel management software.
- Maintain accurate records of guest information and billing details.
- Train new staff on front desk procedures, phone systems, and customer service standards.
- Develop and implement policies to enhance guest satisfaction and streamline operations.
- Address guest complaints or issues with professionalism and empathy, ensuring resolutions are achieved.
- Monitor front desk activities to ensure compliance with hotel policies and procedures.
Skills
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills, both verbal and written.
- Familiarity with hotel management software and phone systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong leadership skills with the ability to motivate and develop team members.
Job Types: Full-time, Part-time
Pay: $16.54 - $17.31 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Massillon, OH 44647 (Required)
Ability to Relocate:
- Massillon, OH 44647: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $17