What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Canton?
Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest service. This is a key leadership role within our hotel, and we are looking for someone with strong hotel management experience and excellent communication skills.
Duties:
- Manage the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
- Train and supervise front desk staff to ensure high-quality customer service
- Develop and implement standard operating procedures to streamline front office processes
- Handle guest complaints or issues in a professional and timely manner
- Maintain accurate records of guest interactions, transactions, and room availability
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Conduct regular audits of front desk procedures to identify areas for improvement
- Assist with night audit duties as needed
Qualifications:
- Previous experience in hotel management or similar role is required
- Strong knowledge of front desk operations, phone systems, and reservation software
- Excellent customer service and problem-solving skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional communication skills, both verbal and written
- Strong leadership abilities with the ability to motivate and inspire a team
Benefits:
- Competitive salary based on experience
- Health insurance options
- Retirement plan options
- Paid time off
If you are a detail-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you. Apply today to join our team as a Front Office Manager!
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Canton, OH 44718 (Required)
Ability to Relocate:
- Canton, OH 44718: Relocate before starting work (Required)
Work Location: In person
Salary : $43,000
