What are the responsibilities and job description for the Front Office Manager position at Hampton Inn Northwood?
Front Office Manager
Hampton Inn Northwood, Myrtle Beach SC
We are seeking a dynamic and professional Front Office Manager to oversee our reception area and lead our front desk team. As the 'face' of our company, you will ensure guests receive a warm and welcoming experience while maintaining a high standard of service.
This role involves managing all front desk operations, including handling reservations, managing guest services, and coordinating team activities. We are looking for someone with a pleasant demeanor, excellent leadership skills, and a proven ability to deliver exceptional customer service.
Responsibilities:
- Direct, maintain, and exceed front office standards regarding guest satisfaction and front office procedures, including night audit.
- Maximize guest service opportunities and increase / maintain guest satisfaction scores.
- Respond to and resolve all guest issues in a timely and appropriate manner.
- Maintain inventory and supplies and adhere to all inventory cost controls.
- Complete work schedules based on forecasted occupancy and monitor payroll expenses, adjusting as necessary.
- Maintain constant communication with other departments including Housekeeping, F&B, and Sales.
- Have a working knowledge of night audit responsibilities and procedures.
- Maintain and uphold all company and brand policies and brand procedures and implement controls as necessary.
- Maintain security of master keys and the approved sign-out procedure for master keys.
- Maintain effective departmental communication as well as recognition programs through the use of stand-up meetings, staff meetings, log books, bulletin boards, hand-outs, flyers, etc…
- Oversee emergency procedures and related emergency equipment in order to comply with federal, state, and local laws as well as ensuring safety of guests and employees.
- Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
- Maintain an organized and clean work area; always practice and ensure a safe work environment.
Requirements:
- Prefer three (3) years of applicable experience.
- Prefer proficient in PEP Property PMS system operation.
- Experience with M3 accounting system a plus.
- Hilton experience preferred.
Benefits: Medical; dental; vision; prescription drug; 401(k); Flexible Spending Account; employer-sponsored life insurance, long-term, and short-term disability; employee assistance program; voluntary life insurance; vacation; paid holidays.
Wright Investments / Hospitality Management Advisors, is an equal opportunity employer and performs background checks, reference checks, MVR (driving record) checks, pre-employment drug screening, and participates in E-Verify.
Job Type: Full-time
Pay: From $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Management: 3 years (Required)
License/Certification:
- OnQ Certification (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $44,000