What are the responsibilities and job description for the Front desk manager position at Hampton Inn Phoenix Anthem?
Company Overview
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment;
extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
We are a 76 room Hampton Inn by Hilton in Anthem, Arizona. Our company is a thriving, growing hotel ownership and management company with multiple hotels across the US.
We offer great benefits, great work environment and room for career growth.
We would prefer a candidate with Front Desk PEP pos system experience or other hotel reservation systems experience.
Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new Front Desk service associates and maintain liaison with sales, food and beverage, housekeeping and maintenance.
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, making reservations, able to stand for longer periods, able to handle issues and problems with a smile and a positive attitude.
Shifts vary, must be available for any needed hours- this position is responsible for Front Desk, Night Audit and the Breakfast Area.
Work hours are flexible and may include PM shifts, 3pm-11pm, overnight audit shifts on occasion 11pm-7am and some early morning shifts.
Responsibilities :
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Scheduling / managing the front desk team.
- Working with the other departments to create a clean transition in communications.
- Address all guest concerns and ensure follow up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
- Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications :
- Highly organized.
- Must possess a thorough knowledge of guest service and satisfaction.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader.
- Must possess basic computational ability.
- Must possess basic computer skills.
Benefits / Perks :
- Medical, Dental, and Vision Insurance Options
- Paid time off and 401(k) for full-time employees
- All employees get discounts on hotels across the country
- Opportunities for bonuses each month
- DailyPay : access to your already earned wages before payday
Last updated : 2024-11-23
Salary : $43,888