What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn-Pontiac?
The Hampton Inn by Hilton - Pontiac is looking to add to our front desk team. The ideal candidate must be available to work day shift (7A-3P), evening shift (3P-11P) and overnight (11P-7A). Having a flexible schedule, weekend availability, and holiday availability is a must. Our new team member will train on all three hotel shifts, becoming a key member in the success of our front desk team.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate records of guest interactions and transactions
- Process payments and ensure the security of guest information
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in hospitality or customer service preferred but not required
- Excellent phone etiquette and communication skills
- Strong attention to detail and organizational skills
- Knowledge of hotel operations and guest relations
- Ability to handle difficult situations with patience and professionalism
- Ability to work flexible hours, including nights, weekends, and holidays
- Ability to stand for long periods of time during a shift
Join our team as a Front Desk Agent and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to start your journey in the exciting world of hospitality!
Job Type: Part-time
Pay: $15.00 - $15.25 per hour
Expected hours: 24 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $15