Front Desk Supervisor

Overview
We are seeking a dedicated and experienced Front Desk Manager to join our team at a prestigious hotel. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. This role requires strong leadership skills, excellent customer service abilities, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply, as effective communication with diverse guests is essential.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-in and check-out processes for guests.
• Manage and train front desk staff, fostering a positive work environment and promoting teamwork.
• Address guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain accurate records of room availability, reservations, and guest information using hotel management software.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for incoming guests.
• Handle phone systems efficiently, managing incoming calls and directing them appropriately.
• Develop and implement customer service policies to enhance guest relations and improve overall service quality.
• Monitor front desk performance metrics and implement strategies for improvement as needed.

Experience

• Previous experience in hotel management or front desk operations is required.
• Strong customer service skills with a proven track record of enhancing guest experiences in a hospitality setting.
• Familiarity with hotel management software and phone systems is essential.
• Bilingual or multilingual abilities are preferred to effectively communicate with diverse clientele.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong leadership qualities with experience in team management and training.

Join us in creating memorable experiences for our guests while leading a dynamic team in the heart of the hospitality industry!

Job Type: Full-time

Pay: $17.00 - $19.25 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime

Experience:

• Hotel experience: 1 year (Required)

Location:

• Rehoboth Beach, DE 19971 (Preferred)

Ability to Commute:

• Rehoboth Beach, DE 19971 (Required)

Ability to Relocate:

• Rehoboth Beach, DE 19971: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19