Full Time Night Auditor

Position: Night Auditor

Reports To: Front Office Leadership Team / Assistant General Manager / General

Manager

Position Summary: The Night Auditor is responsible for overseeing the nightly operations of

the front desk, ensuring that all financial transactions and reports are accurately completed and

prepared for the next day's operations. The primary focus of this role is to reconcile the day’s

financial activities, manage guest services during the overnight shift, Manager on duty coverage

and provide exceptional guest experiences..

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Essential functions: Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Perform the duties of a front desk agent, including guest check-in/check-out, reservation

handling, and responding to guest inquiries.

Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting

processes.

Run the trial balance to post rooms and close the day, preparing and distributing

next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as

required.

Provide exceptional guest service by greeting and welcoming guests, handling guest

complaints promptly, and ensuring a positive guest experience.

Handle financial transactions such as accepting payments, maintaining a house bank,

and preparing accurate receipt reports.

Issue and control access to safety deposit boxes, and post miscellaneous charges as

requested.

Respond to and resolve guest complaints efficiently and courteously.

Answer telephones promptly and handle reservations, check-ins, and check-outs with

accuracy and efficiency.

Operate or assist with any necessary transportation arrangements in a timely and

courteous manner.

Assist guests with luggage and be knowledgeable about local area attractions and hotel

services.

Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and

accurate service.

Adhere to applicable company Standard Operating Procedures (SOPs) to maintain

consistency and compliance.

Effectively utilize the Property Management System and Electronic Key Equipment.

Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.

Maintain open lines of communication with all departments, sharing pertinent information

as needed.

Be self-motivated and use time wisely, responding positively to new ideas and feedback.

Demonstrate proper selling techniques during the reservation and walk-in process,

actively seeking opportunities to upsell and increase revenue.

Complete shift closing accurately, obtaining appropriate approval signatures and

authorization codes.

Associates may be required to work varying schedules, including nights, weekends, and

holidays, based on business needs.

Full compliance with company rules and regulations is required for the safe and effective

operation of the hotel facilities. Violations may result in disciplinary action, up to and

including termination.

Qualifications:

Education: High school diploma or equivalent required.

Experience: One to two years in an accounting or front office position preferred.

Strong communication skills, both verbal and written.

Extensive knowledge of the hotel, its services, and local area attractions.

Ability to maintain professionalism and handle sensitive information confidentially.

Ability to sit at a desk for up to 8 hours per day, with walking and standing required for

the remainder of the shift.

Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive

motions, bending, and climbing.

This description is a summary of primary responsibilities and qualifications. The job description is not

intended to include all duties or qualifications that may be required now or in the future.