Demo

Front Desk Agent

Hampton Inn - Stadium
Green, WI Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/30/2025

Brand New Hampton Inn – Stadium hotel is looking for the best staff members!

  • AM Shift 7am-3pm
  • PM Shift 3pm-11pm

Critical Success Factors

  • Greet and welcome guest.
  • Assign rooms and keys.
  • Keep track of daily scheduled functions and their locations.
  • Manage all daily arrivals and departures, including groups.
  • Prepare guest folio and collect payment for visit.
  • Follow banking-out and shift closing procedures.
  • Maintain safe and clean work areas.
  • Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
  • Provide suggestions for places to visit, eat, and shop as well directions and maps.
  • Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
  • Arrange transportation.
  • Carry out specified duties in the event of emergencies.
  • Answer phones promptly in a polite and professional manner using the standard phraseology.
  • Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
  • Handle wake-up calls and ensure timely delivery by following standard procedure.
  • Assist guests with function of all guestroom features.
  • Log and track all guest complaints.
  • Promptly communicate all requests to appropriate departments.
  • Assist in solving billing discrepancies.
  • Handle monetary transactions per prescribed procedure.
  • Utilize property management system and all other required technology to carry out daily responsibilities.
  • Advise guests and callers of current rates and promotions.
  • Show guest rooms and meeting space to prospective guests as needed.

Additional Benefits

1. Hilton Team Member Travel Program

2. Tuition Reimbursement (NEW!)

3. Employee Referral Bonus (NEW!)

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

  • Employee discount
  • Referral program
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work Location: In person

Salary : $17

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Job openings at Hampton Inn - Stadium

Hampton Inn - Stadium
Hired Organization Address Green, WI Full Time
The Brand-New Hampton Inn -Stadium is seeking some great Front Desk (3rd Shift) attendants! Apply today! - The Night Aud...

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