Sales Manager

Complex Hotel Sales Manager

Full Job Description

The Hampton Inn & Suites - Columbia (at The University) is looking for a Complex Hotel Sales Manager to join our team to oversee the sales of the Hampton Inn & Suites - Columbia (at The University) sleeping rooms, as well as over 5,000 square feet of meeting space and catering.

Overview:

We are currently hiring for a Complex Hotel Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for all markets including but not limited to transient, corporate, and association demand patterns and existing group business to maximize hotel room and catering & event revenues. To accomplish this the Complex Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.

Key Duties & Responsibilities:

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.

• Maintain regular attendance in compliance with schedules created by the Regional Director of Sales as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming which include compliance with the dress code and wearing name tag when working (per brand standards).

• Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotels

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication

• Comply at all times with Chesterfield Hotels Inc. standards and regulations to encourage safe and efficient hotel operations.

• Attend trade shows, industry meetings and community events

• Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts

• Skillfully respond to incoming leads and maximize conversion from all lead sources

• Analyze and manage business opportunities to achieve the highest profit margins for department and hotel

• Knowledge of local market trends, competition and key accounts of the hotel

• Creatively sells available hotel event space to maximize revenue

• Negotiate and finalize contracts within approved guidelines

• Ensure proper usage and that all required information is entered into sales software, Delphi, including all significant client communication

• Establishes on-sight customer contact as needed and introduces customer to the service staff

• Follows-up with clients after each function to ensure satisfaction and solicit for additional business

• Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team

• Assists sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met

• Assists Director of Sales with annual business plan and budget

• Executes and drafts sales action plans

• Directly oversees Sales Event Coordinator

• Delegates, and directs sales event coordinator to complete all necessary tasks assigned

• Leads, mentors, and develops sales event coordinator in all necessary areas of hotel sales

• Admin responsibilities may include:

o Obtaining rooming lists, catering selection and set-up details from clients

o Finalizing BEO's and contacting customers for final counts as needed

o Trace files to ensure correct payment

o Proper procedures pre and post function to ensure payment

o Communicates with appropriate departments regarding set-up changes and final count

o Ensures that guest rooms and meeting rooms are blocked

o Provide accurate forecasts to operational departments to ensure proper staffing

o Input rooming lists, and configure routing and notes as needed

• Position may be required to occasionally work flexible hours and weekends

• Other responsibilities as assigned by Supervisor

• Responsibilities are subject to change

Education and Experience:

• Must have a high school diploma or GED. Bachelors degree preferred.

• Two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.

• Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.

• Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.

• Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.

• Able to set priorities, plan, organize, and delegate.

Preferred Skills and/or Education:

• Hotel Sales Experience

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Columbia, MO 65201 (Preferred)

Ability to Relocate:

• Columbia, MO 65201: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $45,000 - $50,000