Hotel Front Desk Agent

Welcome to the Hampton Inn & Suites by Hilton Salinas!

• We are a recently renovated, Hilton branded hotel.
• We are owned and operated by Capri Hospitality Management.
• We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona.
• We are a growing company that likes to promote from within. Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?

• Join the our team and show your fun side!
• If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.
• We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
• We offer competitive wages and opportunity for advancement. Full time associates are eligible for vacation, holiday pay as well as insurance benefits including medical, dental, vision, short term disability, accident and supplemental medical.
• All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.

Hampton Inn & Suites by Hilton Salinas is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Currently we have an opening for a part-time Front Desk Agent.

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Scheduled shift and days will vary based on business needs and will include evenings and weekends.
• Previous Front Desk experience in a hotel environment, particularly Hilton brand, is preferred but not required.
• Previous customer service experience is desired.
• We provide training for the right candidate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Charge for all Suite/Treat Shop/Market purchases as they occur
• Liaison between all of the departments including Housekeeping, Maintenance, and Management
• Other duties and projects as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated
• Completes tasks on time or notifies appropriate person with an alternate plan

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis
• Assists department in exceeding productivity standards

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data
• Gathers and analyzes information skillfully

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment
• Shows respect and sensitivity for cultural differences
• Able to build morale and group commitments to achieve goals and objectives

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees
• Listens without interruption and gets clarification
• Actively participates in meetings, contributing ideas to improve the company

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service
• Personally, demonstrates a commitment to customer service by anticipating and responding promptly to guest needs

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Seeks approval for overtime, if required

QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel
• Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 50 lbs.
• Push / pull up to 75 pounds with or without assistance

What to Expect

• Be part of a cohesive team with opportunities to build a successful career
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

The Hampton Inn & Suites Salinas provides the following inclusive hiring information:

• Inclusive of minority and disadvantaged groups
• LGBTQ friendly workplace
• Age-inclusive

Job Type: Part-time

Pay: From $16.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift

Application Question(s):

• Are you able to consistently work weekends?

Experience:

• Customer Service: 1 year (Preferred)
• Hilton: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $17