Hotel Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Provide guests with room and hotel information, directions, amenities and local interests
• Process all check-outs including resolving any late and disputed charges.
• Secure payment, verify and adjust billing as needed
• Adapt to changes as instructed by guest or management
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Maintenance to resolve all guest issues and concerns.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Complete all required Marriott training and any additional training assigned by management.
• Attend daily and weekly meetings conducted by management.

• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages
• Input group or event information in the system as instructed by Management
• Work with your team to achieve goals, such as enrollments
• Work with Housekeeping to ensure all rooms are ready for guests on time, recording any issues and relying to maintenance
• Act as a communication hub for all departments
• Check in and out all events and ensure event leaders have everything as outlined in their contract
• Other duties as assigned by Management

Requirements

• A warm, people-oriented demeanor
• Excellent communication skills
• A team-first attitude
• A gift for paying attention to the smallest details
• A self-starting eager to find solutions and answers on your own
• Savvy with technology
• Ability to work a varied schedule including evenings, weekends, and holidays
• 1-year customer service experience minimum
• Hotel/reservations experience preferred
• Experience with FOSSE a big plus

Job Types: Full-time, Part-time

Experience:

• Front Desk: 1 year (Preferred)
• Marriott: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• What is the highest level of education you have completed?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Which shifts are you available to work?

Experience:

• front desk: 1 year (Preferred)

Work Location: In person

Salary : $17 - $19