What are the responsibilities and job description for the Guest Services Agent position at Hampton Inn & Suites By Hilton?
Our company is currently seeking experienced Guest Service Agents. The ideal candidate for this role is committed to providing excellent guest service in a fast-paced environment, is capable of interacting with diverse groups of people, and has a natural ability to communicate effectively with others. Hilton brand experience is preferred.
Shifts Include: 7am-3pm, 3pm-11pm, 11pm-7am
We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.
- The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Representative Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Guest Service Representative Requirements:
- High school diploma or GED.
- 1 years of customer service experience.
- Hilton Brand Experience is highly advantageous.
- Certificate or diploma in hospitality advantageous.
- Bilingual in English and Spanish is helpful.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Galveston, TX 77551 (Required)
Ability to Relocate:
- Galveston, TX 77551: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
