What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton Inn & Suites by Hilton?
Hampton Inn & Suites hotel seeks a hospitality professional for the positions of Full-time Front Desk-Guest Service Agent
Must have valid driver's license
Must have 7AM-3PM or 3PM-11PM availability
Weekend availability
Prior Hilton hotel experience strongly preferred
The Front Desk Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
JOB DUTIES & RESPONSIBILITIES
Greets, registers, and assigns rooms to guests.
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
Answers inquiries pertaining to hotel services, registration of guests, and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Ensures common area/lobby is clean
Other duties as assigned
Job Requirements
A minimum of one to three months related experience; or equivalent combination of training and experience
Prior hotel and/or Hilton experience preferred
KNOWLEDGE, SKILLS, & ABILITIES
Requires the ability to read, write, and speak the English language
Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics
Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance
Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position
Knowledge of and ability to appropriately interpret and follow policies and procedures
Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
Skill in the use of personal computers and related software applications
Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Job Type: Full-time
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Education:
- Associate (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $14
