What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sonesta Simply Suites - Hampton?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Hotel Front Desk Clerk will play a vital role in creating a welcoming atmosphere for all guests at our establishment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and reservations.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain an organized front desk area, including managing paperwork and guest records.
Skills
- Strong guest services skills with a focus on creating positive experiences.
- Familiarity with hotel management software and phone systems.
- Experience in resort or hotel environments is preferred.
- Multilingual or bilingual abilities are a plus for effective communication with diverse guests.
- Excellent phone etiquette to handle inquiries professionally.
- Background in hospitality management is beneficial for understanding industry standards.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Hotel Front Desk Clerk and contribute to providing exceptional service that makes every guest feel at home!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Hampton, VA 23666 (Required)
Ability to Relocate:
- Hampton, VA 23666: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16