What are the responsibilities and job description for the Front Desk Agent position at Hampton Roads Hotel?
Hotel is seeking an Experienced Front Desk Agent, Full Time, who is highly motivated and exudes passion for the hospitality industry with Hilton experience. Must be available 7am - 3pm and 3pm - 11pm if you are not available during work these shifts – please do not apply.
Our Front Desk Agent are responsible for assisting our guests efficiently, courteously, and professionally in all Front Desk related functions. OUR EXPECTATIONS:
- Provide the highest quality of service to the guest at all times
- Greet and register guests and provide room assignments accommodating special requests whenever possible
- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures
- Day ending reports
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner
- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
- Keep housekeeping informed of any special requests, late checkouts and special need areas in the hotel
- Receive and transmit mail, phone and written messages for guests
- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
- Post room charges, food & beverage, and be able to compute & explain guest bills
- Keep the Front Desk are neat, clean, organized and free of safety hazards
- Be aware & knowledgeable of Brand Loyalty programs and their benefits
- Utilize proper phone etiquette
- Other duties assigned by the supervisor
REQUIREMENTS:
- Flexible availability – able to work weekdays, weekends and holidays
- Guest Service driven
- Decision making and problem-solving skills
- Previous Hilton front desk experience preferred
- Requires high school math level.
- Must be able to work independently with minimal supervision.
- Ability to effectively communicate with the public and other employees.
- Excellent Guest/Customer Service Skills: Must go above and beyond for guests.
- Must be proficient with computers.
- Must have excellent organizational skills.
- Hilton front desk experience a plus.
Must be dependable.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Required)
- Front Desk: 2 years (Preferred)
Work Location: In person
Salary : $12 - $14
