What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton Inn & Suites Fort Myers Estero?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- High school graduate, GED recipient, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
The Hampton Inn & Suites Fort Myers/Estero is committed to providing exceptional hospitality experiences for our guests. Our team is dedicated to creating a welcoming and comfortable environment. If you are a proactive and detail-oriented individual who thrives in a collaborative environment, we invite you to join our team and contribute to the success of our property.
Salary : $14 - $17