What are the responsibilities and job description for the Hotel General Manager position at Hampton Inn & Suites Highlands Ranch?
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to lead our team and ensure exceptional guest experiences at our establishment. The ideal candidate will possess strong leadership skills, a passion for customer service, and a comprehensive understanding of hotel operations. This role requires overseeing daily operations, managing staff, and maintaining high standards of service while optimizing the hotel's performance.
Responsibilities
- Oversee all aspects of hotel operations, including front desk management, housekeeping, maintenance, and guest services.
- Develop and implement strategies to enhance guest satisfaction and improve overall service quality.
- Supervise and train hotel staff, fostering a positive work environment and promoting teamwork.
- Manage budgets effectively, ensuring financial targets are met while maintaining operational efficiency.
- Handle guest inquiries and complaints promptly and professionally to ensure a high level of customer satisfaction.
- Collaborate with department heads to streamline processes and improve operational performance.
- Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
- Ensure compliance with health, safety, and sanitation regulations.
Experience
- Proven experience in hotel management or a similar supervisory role within the hospitality industry.
- Strong background in customer service with a focus on enhancing guest experiences.
- Demonstrated leadership skills with the ability to motivate and manage a diverse team effectively.
- Familiarity with budgeting processes and financial management within a hotel setting.
- Bilingual abilities are a plus, enhancing communication with a broader range of guests.
- Experience in front desk operations or resort management is highly desirable.
Join our team as we strive to provide outstanding hospitality services while creating memorable experiences for our guests. If you have the passion for excellence in hotel management, we encourage you to apply!
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Nights as needed
- Weekends as needed
Ability to Relocate:
- Highlands Ranch, CO 80129: Relocate before starting work (Preferred)
Work Location: In person
Salary : $75,000