What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn & Suites Winston-Salem Downtown, NC?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier resort. As the first point of contact for our guests, you will play a crucial role in delivering exceptional guest services and ensuring a memorable experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and provide them with necessary information about the resort and its amenities.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, fostering positive guest relations.
- Operate phone systems to answer calls promptly, redirect inquiries, and take reservations as needed.
- Assist with night audit responsibilities as required, ensuring all financial transactions are accurately processed.
- Maintain an organized front desk area, including managing supplies and ensuring cleanliness.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Provide multilingual support to cater to diverse clientele when necessary.
Experience
- Previous experience in guest services or hotel management is preferred.
- Familiarity with front desk operations in a hospitality setting is advantageous.
- Bilingual or multilingual skills are highly desirable to enhance communication with guests from various backgrounds.
- Proficiency in using phone systems and basic computer software related to hotel management is beneficial.
- A strong commitment to providing outstanding customer service and creating positive guest experiences is essential.
Join our team as a Front Desk Agent and be part of an environment where your contributions make a difference in the lives of our guests!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $12 - $13