What are the responsibilities and job description for the Front Desk Associate position at The Hawthorne Inn & Conference Center?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolution
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain cleanliness and organization of the front desk area
```Experience```
- Previous experience in guest relations or front desk operations is preferred
- Knowledge of hotel operations and procedures is a plus
- Familiarity with phone systems and customer service principles
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities to handle guest issues effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in hospitality management software is a bonus
- Bilingual skills (e.g., English/Spanish) are advantageous for communicating with diverse guests
This position offers an opportunity to work in a dynamic hospitality environment, providing exceptional service to our valued guests. Join our team of dedicated professionals who are committed to creating memorable experiences for our guests.
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $12
