Front Desk Guest Service Representative

• Greet all guests and other front desk traffic in a timely, friendly, and hospitable manner, always with a smile.
• Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Assistant Manager and/or General Manager
• Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and the method of payment is secured promptly.
• Promptly post all charges and credits to guest folios.
• Accept and post payment on guest folios.
• Prepare and balance shift deposits.
• Monitor available room inventory, out of order rooms, late check outs and stay overs. Confirm that all stay overs are authorized or entitled to do so.
• Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio.
• Answer the telephone promptly and courteously.
• Handle all reservation traffic, whether by telephone, in person or by the central reservations computer (CRS) in an efficient, friendly and hospitable manner. Consult room availability screen to establish availability, obtain clear and thorough information, and confirm reservations when complete to make sure that all information on the reservation is correct.
• Respond promptly to all guest confirmation of reservations.
• Room assignment sheet, folio tray, and computer “Z” screen must always be in balance.
• Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to Front Office Manager by providing him/her with summary of daily bank status. Request change as needed.
• Monitor room key cards and room key inventory sheets.
• Process and distribute guest mail and messages.
• Process and deliver messages for department heads, assistant manager and General Manger as promptly as possible.
• Provide information to guests in a courteous, informative, accurate manner.
• Handle complaints courteously, receptively, and promptly. Inform department head, assistant manager or General Manager of all complaints no matter how minor they seem.
• Call Executive Housekeeper’s attention to dirty rooms as soon as guests check out. Do not let these rooms accumulate. Indicate rush rooms only when absolutely necessary. Prevent the rental of rooms before housekeeping has made them ready.
• Handle Lost and Found by checking in computer and taking relevant messages. Coordinate inquiries with the Executive Housekeeper, Assistant Manager, or General Manager.
• Complete and balance the audit and any reports during the third shift as required by Assistant Manager or General Manager (FOR NIGHT AUDITOR ONLY)

• Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
• Attend meetings as scheduled by the Assistant Manager or General Manager.
• Perform other reasonably related duties as assigned by the Assistant Manager or General Manager.
• You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule.
• From time to time, you will need to assist in other additional duties requested by management or corporate office.

Qualifications
- Customer service experience
- Front desk or hotel experience preferred
- Strong communication skills and phone etiquette
- Ability to handle guest inquiries and requests
- Knowledge of hospitality industry practices
- Multilingual or bilingual skills a plus
- Familiarity with multi-line phone systems and guest relations
- Night audit or hotel management experience advantageous

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Greensboro, NC 27403 (Required)

Ability to Relocate:

• Greensboro, NC 27403: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15