What are the responsibilities and job description for the Houseperson position at Hampton Inn & Suites?
General Summary
Responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel.
Principal Duties and Responsibilities:
- Stock room attendant carts with supplies.
- Rotate linens in storerooms.
- Maintain shelf organization in the storerooms.
- Replenish storeroom supplies.
- Remove trash and dirty linens from room attendant’s carts.
- Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
- Sweep and vacuum floors, hallways and stairwells.
- Set-up and breakdown of conference rooms/meeting space as necessary.
- Report all lost and found articles to management.
- Report maintenance problems or complete work repair orders.
- Spot clean walls, carpets, light fixtures, etc.
- Deliver special requests items such as cribs and rollaway beds to guest rooms.
- Pick up trash from parking lot and garden areas.
- Adhere to all fire, safety and security procedures according to company policies.
- Provide information to guests about hotel services, facilities and other amenities.
- Respond to requests from guest for assistance and provide information about the local area.
- Perform additional assignments as required.
Job Requirements:
- High school diploma or equivalent preferred.
- Must be able to bend, kneel, lift, push, carry and pull up to 75 lbs.
- Requires reaching overhead, climbing, crouching, and twisting.
- Must be able to speak and write the English language in an understandable manner.
