What are the responsibilities and job description for the Front Desk Agent position at Hampton inn westport?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. This position requires strong customer service skills, attention to detail, and the ability to handle guest inquiries with professionalism.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries or concerns.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle reservations, cancellations, and modifications using hotel management software.
- Maintain accurate records of guest information and transactions.
- Assist with guest relations by resolving issues or complaints in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
Qualifications
- Previous experience in front desk operations or customer service is preferred.
- Strong communication skills with an emphasis on guest relations.
- Bilingual abilities are a plus, enhancing our ability to serve diverse clientele.
- Familiarity with hotel management systems is advantageous but not required; training will be provided.
- A background in hospitality management or related fields is beneficial.
- Ability to work flexible hours, including weekends and holidays as needed.
- Excellent problem-solving skills and a proactive approach to guest service.
Join us as we strive to provide an unforgettable experience for every guest!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $15 - $16
