What are the responsibilities and job description for the Receptionist / Front Office position at hampton inn youngstown north?
Job Overview: We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Receptionist. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk. Duties: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls, take messages, and redirect calls as necessary - Provide accurate information to visitors and callers regarding company services and policies - Assist with customer support by addressing inquiries, resolving issues, and providing timely assistance - Perform order entry tasks to process customer orders accurately - Utilize computerized systems for data entry and record keeping - Coordinate appointments, meetings, and events, including scheduling and sending reminders - Assist with proofreading documents for accuracy and clarity - Support project coordination by organizing files, documents, and resources - Assist with event planning tasks such as venue research, vendor coordination, and logistics management Skills: - Excellent organizational skills with the ability to multitask effectively - Strong attention to detail for accurate data entry and proofreading tasks - Exceptional customer service skills to provide a positive experience for visitors and callers - Proficiency in computerized systems for order entry, data management, and record keeping - Knowledge of QuickBooks or similar accounting software is a plus - Ability to handle customer support inquiries professionally and efficiently - Strong communication skills, both written and verbal - Ability to work independently as well as collaboratively in a team environment This is an excellent opportunity for someone who is detail-oriented, customer-focused, and enjoys working in a fast-paced environment. If you are looking to contribute to a dynamic team and make a positive impact on our customers' experience, we would love to hear from you. Please note that all positions at our company are paid positions.
Job Types: Full-time, Part-time
Pay: $10.75 - $11.50 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to Relocate:
- Youngstown, OH 44505: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
