What are the responsibilities and job description for the Assistant General Manager position at Hampton Inn?
The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.
Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction
- Monitor the Guest feedback on Trip adviser and surveys.
- Receives and assists the General Manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper works.
- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
- Performs daily, weekly and monthly property inspections
- Cover shifts in all departments as scheduled by the General Manager.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Strong management skills, ability to appropriately assign or delegate work, and provide coaching, advice and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
- At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive assistant manager.
Job Type: Full-time
Pay: $43,000.00 - $49,000.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $43,000 - $49,000
