What are the responsibilities and job description for the Front Desk/Night Auditor position at Hampton Inn?
Job Overview
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our team. This position is essential for ensuring a smooth and welcoming experience for our guests during their stay. The ideal candidate will possess strong guest service skills, a passion for hospitality, and the ability to manage front desk operations efficiently during night shifts.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent guest services.
- Manage check-in and check-out procedures, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve any issues or complaints in a timely manner to enhance guest relations.
- Maintain the front desk area in an organized and professional manner.
- Perform nightly audits of hotel operations, including balancing accounts and preparing financial reports.
- Process reservations and cancellations efficiently using hotel management software.
- Communicate effectively with other departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Strong guest service skills with a focus on enhancing the overall guest experience.
- Excellent phone etiquette and communication skills, both verbal and written.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hospitality management practices and front desk operations is a plus.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- Attention to detail and strong organizational skills are essential for managing daily responsibilities.
- A commitment to providing exceptional hospitality in every interaction.
Join our team as a Front Desk Clerk/Night Auditor, where you can make a significant impact on our guests' experiences while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $11.73 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Brooks, KY 40109 (Required)
Work Location: In person
Salary : $12 - $15
