What are the responsibilities and job description for the Hotel Front Desk Agent position at Hampton St Augustine Downtown?
Job Summary:
We are looking for a dynamic and customer-focused Front Desk Agent and Night Auditor to join our team. Overnight shifts are mandatory. You will be the first and last point of contact for our guests, providing exceptional service and creating a welcoming atmosphere. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to handle various tasks efficiently. Problem solving and handling of guest complaints are priority.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or reservations
- Handle guest requests promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit procedures as needed
- Maintain cleanliness and organization at the front desk area
- Utilize phone systems and hotel management software effectively
- Provide multilingual support to accommodate diverse guest needs
Qualifications:
- Previous experience in a front desk or hospitality role is preferred
- Proficiency in phone etiquette and customer service practices
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong attention to detail and problem-solving skills
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel operations and night audit procedures is advantageous
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment. We offer competitive compensation, opportunities for career advancement, and a supportive team culture. If you have a passion for hospitality, excellent interpersonal skills, and thrive in a fast-paced setting, we invite you to apply for this exciting opportunity today!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Saint Augustine, FL 32084 (Required)
Work Location: In person
Salary : $15 - $16
