What are the responsibilities and job description for the Hotel Front Desk Clerk position at Quality Services Plus, Inc.?
Company OverviewOur mission is to enhance guest experiences through exceptional service and innovative marketing solutions.
Summary
As a Hotel Front Desk Clerk at , you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in experience. Located in a dynamic hospitality environment, this role is vital in upholding our commitment to outstanding customer service and guest satisfaction.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel services, local attractions, and answer guest inquiries promptly.
- Handle guest complaints with professionalism and ensure satisfactory resolutions.
- Maintain accurate records of guest accounts and transactions during shifts.
- Assist in managing phone systems to facilitate communication with guests and staff.
- Support night audit processes as required, ensuring all financial transactions are accurately recorded.
- Foster positive guest relations through attentive service and follow-up.
Qualifications
- Previous experience in hotel front desk operations or guest services is preferred.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Excellent communication skills, both verbal and written, for effective interaction with guests.
- Familiarity with hotel management systems is a plus but not required.
- Ability to work flexible hours, including nights and weekends as needed.
- Basic knowledge of phone systems to assist with guest communications effectively.
- Organizational skills to manage multiple tasks efficiently while maintaining attention to detail.
If you’re ready to make an impact in the hospitality industry by delivering exceptional service at Quality Services Plus, we invite you to apply now!
Job Type: Full-time
Pay: $16.75 - $17.52 per hour
Expected hours: 40 per week
Schedule:
- Evening shift
Ability to Commute:
- Saint Augustine, FL 32084 (Required)
Ability to Relocate:
- Saint Augustine, FL 32084: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18